Customer Service in a Box (Corporate Only)

Importance of Customer Service in a Box

The importance of customer service is recognized by all successful businesses, because it is possibly the number one element in customer retention. This workshop aims to highlight the importance of customer service, helps understanding the customer types, how we can serve them better and improve ourselves in the process.

Pre-requisites

None!

Course Summary

• Introducing ourselves
• Establishing your attitude
• Identifying and Addressing Customer needs
• Generating return business
• In-person customer service
• Telephonic and Electronic Service
• Recovering difficult customers
• Tips for Customer Delight

After attending this program, you should be able to:

• State what it means in relation to all your customers, both internal and external
• Recognize how your attitude affects
• Use outstanding service to generate return business
• Practice In-Person service while truly understanding the advantages and disadvantages of the same
• Use simple tips to be more effective in providing service electronically or on phone
• Deal with irate customers, measuring your response and De-escalating their anger

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