CATEGORY: Telecom

Insights to Telecom Operations

Course Access: Lifetime
Course Overview

Telecom Operations Course Pre-Requisites

For this module, Basic understanding telecommunication network is required.

Target Audience

Engineering students or people interested to learn more about ICT Operations.

Course Outline

  • Introduction
  • Need of integration of e TOM & ITIL
  • Identify problem solving techniques/Problem Management
  • Batch processes
  • Configuration management
  • Performance management
  • Tools
  • Service assurance strategies
  • Service Management – S L A, O L A, KPI concepts

After Completion of the Course, you will be able to explain:

  • eTOM and ITIL integration for telecom operations
  • Batch Process
  • Configuration Management
  • Performance Management
  • Service Management
  • Tools used in telecom operations

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